OUR 7 DAY WARRANTY
All products come with a FREE replacement warranty for 7days from receiving your order. If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order at info@idberrybeauty.com, we will make sure that all of your issues are resolved
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payments. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don’t cover custom fees for returns).
For defective or faulty products, please take photos or videos and email us at info@idberrybeauty.com we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse of the products, accidental damage, water damage, or any abuse of the purchased product.
RETURNS & REFUNDS
Our policy lasts 7 days. If 7 days have gone by since you received your order before you contact us, unfortunately, we can’t offer you a refund or exchange.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don’t cover custom fees for returns).
In order to receive your refund, please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Invalid Reasons:
Buyer no longer wants the items – this is the most common example which we can not honor if we want to continue offering great value at IDBERRY BEAUTY PRODUCT AND SERVICES. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the us to purchase all items in that order.